North Coast SBDCEureka and Crescent City California

Served! The Art of Hospitality

Your customers will come back again and again. And they'll tell their friends.

Restaurants & Cafes | Hotels & BnBs | Bars, Wineries & Breweries | Casinos | All Tourism Retail businesses!

If you own a hospitaity or retail establishment of any kind, sign up and bring your managers.

International hospitality expert Holly Stiel of Thank You Very Much, Inc teaches the art and discipline of excellent customer service. Customers like Hyatt Regency, Fetzer Vineyards, and Disneyland pay thousands of dollars to bring her in to teach their supervisors how to coach their staff.

Turns out Holly got a grant to teach small business owners and wants to come back to the North Coast for a visit. This opportunity may not come again, so please jump on it now. 

Register early because space will fill up fast. $30 per person or $50 for groups of 2-5 from same business. Make group payment under owner's name.

"I’ve worked in the service industry all my life and although I’m confident that I am successful I tend to have a difficult time training my staff to do the act in the same manner. Your ideas touch specifically on the points that I’m trying to portray to them. Thanks for breaking customer service and well-being down in a form that others can understand."

-Nicole, Director AT, Lake Carroll Recreation Association

Apply Now

It all starts here. Complete the application and submit your request. A member of the SBDC will follow up with you and help you achieve your small business goals -- at no cost to you.
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Funded in part through a cooperative agreement with the U.S. Small Business Administration. All opinions, conclusions or recommendations expressed are those of the author(s) and do not necessarily reflect the views of the SBA or HSU Sponsored Programs Foundation.